Shipping policy

Shipping Policy

We are pleased to offer reliable shipping to ensure your order arrives safely and on time.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Please note: During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • International: 10–20 business days

Shipping times are estimates and may vary due to factors beyond our control such as customs delays, weather conditions, or carrier disruptions.

Shipping Costs

Shipping costs are calculated at checkout and displayed before you complete your purchase.
Occasionally, we may offer free shipping promotions, which will be clearly stated on the website.

Tracking Information

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Incorrect or Incomplete Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect or incomplete address information provided by the customer.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us at contact@supporteam.shop

- We will work with the carrier to resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price.

Questions?

If you have any questions about shipping or your order, please contact us at:
contact@supporteam.shop

Thank you for shopping with Nutra® — we appreciate your trust and patience.