Contact information

Contact Policy

We’re here to help and happy to answer any questions you may have.

How to Contact Us

If you need assistance with an order, product questions, returns, or general inquiries, please contact us using the details below:

Email: contact@supporteam.shop
Response Time: We aim to respond to all inquiries within 24–48 business hours.

Customer Support Hours

Our customer support team is available:

• Monday to Friday

• 9:00 AM – 5:00 PM (EST)
  Excluding weekends and public holidays.

Order-Related Questions

To help us assist you faster, please include:

• Your order number

• The email address used at checkout

• A brief description of your issue

Important Notes

• We do not offer support through social media direct messages.

• During high-demand periods or holidays, response times may be slightly longer.

• Please ensure emails are sent from the address used to place the order when possible.

Thank you for choosing Nutra® — we appreciate your trust and are always here to help.