Refund policy

Return & Refund Policy

At Nutra®, we stand behind our products and want you to feel confident in your purchase.

60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee on all purchases. If you are not satisfied with your order or do not see the results you expected, you may request a refund within 60 days of receiving your order.

How to Request a Refund

To initiate a refund, please contact our support team at:

Email: contact@supporteam.shop

Please include:

  • Your order number

  • The email address used at checkout

  • A brief explanation of your request

Our team will guide you through the next steps.

Return Requirements

  • In most cases, returns are not required to receive a refund.

  • If a return is requested, you will receive instructions from our support team.

  • Products returned without authorization may not be eligible for a refund.

Refund Processing

  • Approved refunds will be issued to the original payment method.

  • Refunds are processed within 5–10 business days after approval.

  • Shipping fees (if applicable) are non-refundable.

Subscription Orders

  • Subscription orders are eligible for our 60-day guarantee on the first order only.

  • Subsequent subscription renewals are non-refundable once shipped.

  • You may cancel or pause your subscription at any time to avoid future charges.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos if possible so we can resolve the issue quickly.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

Policy Abuse

Nutra® reserves the right to refuse refunds in cases of abuse, excessive refund requests, or fraudulent activity.

Contact Us

For any questions regarding returns or refunds, please reach out to:

Email: contact@supporteam.shop
Brand: Nutra®